Velvet Heart Francis Jacket

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs unless the item has arrived damaged. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.
If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for
Arlo is not responsible for any lost or stolen packages once delivered.

An item may be returned for a refund or exchange up to 14 days from the date of delivery. The item must be in the original, unused condition as shipped to the customer. A refund will be issued to the card you used when placing your order. Refunds usually take to 5-10 business days to hit your account. Items received after 21 days will be refunded via store credit. All sale items are final.

Please include the email you used when you placed the order with all returns. If you would like to exchange an item, please let us know what size you would like to exchange for. All returns can be sent to the return address on the shipping label.