Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs unless the item has arrived damaged. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.
If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for
Arlo is not responsible for any lost or stolen packages once delivered.