Hi Lo Tee
If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for
Arlo is not responsible for any lost or stolen packages once delivered.
An item may be returned for a refund or exchange up to 14 days from the date of delivery. The item must be in the original, unused condition as shipped to the customer. A refund will be issued to the card you used when placing your order. Refunds usually take to 5-10 business days to hit your account. Items received after 21 days will be refunded via store credit. All sale items are final.
Please include the email you used when you placed the order with all returns. If you would like to exchange an item, please let us know what size you would like to exchange for on the packing slip that was shipped with your order. All returns can be sent to the return address on the shipping label or the address on the insert card